- Introduction
Welcome to our hotel. We value our guests and strive to provide a comfortable and hassle-free booking experience.
This Refund & Cancellation Policy explains the terms and conditions regarding booking cancellations, refunds, reservation modifications, and no-shows for reservations made through our website.
By making a reservation on our website, you agree to the terms outlined in this policy.
- Booking Cancellation Policy
Guests may request the cancellation of their hotel reservations by contacting our hotel directly or through the booking channel used to make the reservation.
The following conditions apply:
- Free Cancellation: Eligible bookings may be cancelled without a cancellation fee if the cancellation is made within the free cancellation period specified at the time of booking.
- Late Cancellation: Cancellations made after the free cancellation period may be subject to cancellation charges as specified in the booking confirmation.
- Non-Refundable Bookings: Reservations marked as non-refundable are not eligible for a refund, except where required by applicable law or where the hotel agrees otherwise.
- Special Offers: Bookings made under promotional offers, discounted rates, or special packages may be subject to specific cancellation and refund conditions.
Guests are advised to review the cancellation terms carefully before confirming their reservations.
- Refund Policy
Refunds are processed in accordance with the cancellation terms applicable to the reservation.
A refund may be issued in the following circumstances:
- The guest cancels a refundable booking within the permitted cancellation period.
- The hotel cancels a confirmed reservation and cannot provide a suitable alternative, subject to applicable law.
- A duplicate payment or an incorrect charge is verified by our team.
- A refund is otherwise required under applicable law or agreed upon by the hotel.
Refunds will not ordinarily be provided for non-refundable reservations, late cancellations, no-shows, or unused portions of a stay, except where required by applicable law or expressly approved by the hotel.
- Refund Processing Time
Once a refund has been approved, we will initiate the refund to the original payment method, wherever possible.
- Refund processing by the hotel generally takes 5–10 business days after approval.
- The time taken for the refund to appear in the guest’s account may vary depending on the bank, payment provider, card issuer, or other payment service.
- In certain cases, the refund may take additional time due to banking procedures or payment processing delays.
If the refund has not been received within the expected period, guests may contact our support team for assistance.
- Cancellation by the Hotel
In the unlikely event that the hotel must cancel a confirmed reservation due to operational issues, unforeseen circumstances, or other reasons, we will inform the guest as soon as reasonably possible.
Where applicable, guests may be offered an alternative reservation or a refund in accordance with applicable law and the circumstances of the cancellation.
Any approved refund will be processed using the original payment method wherever possible.
- No-Show Policy
A no-show occurs when a guest fails to check in on the scheduled arrival date without cancelling the reservation in accordance with the applicable cancellation terms.
In such cases, the booking may be treated as cancelled, and cancellation charges may apply as specified in the booking conditions.
For non-refundable bookings, the full booking amount may be retained, subject to applicable law and the terms agreed upon at the time of booking.
Guests who anticipate arriving late are encouraged to inform the hotel in advance.
- Modification of Reservations
Guests who wish to change their check-in date, check-out date, room type, or other booking details should contact the hotel directly.
All modification requests are subject to room availability and approval by the hotel.
Changes to a reservation may result in a revised room rate, additional charges, or different cancellation conditions. Any applicable charges will be communicated to the guest before the modification is confirmed.
- Early Check-Out and Unused Services
If a guest checks out earlier than the confirmed departure date, the refund eligibility for unused nights will depend on the booking terms and the hotel’s applicable policies.
Refunds for unused nights, meals, amenities, or other services are not guaranteed and will be considered in accordance with the reservation conditions and applicable law.
- Refund Method
Approved refunds will generally be issued through the original payment method used for the reservation.
If the original payment method is unavailable or a refund cannot be processed through it, the hotel may request additional information to arrange an appropriate alternative, subject to verification and applicable law.
Guests must provide accurate booking and payment information to help ensure that refunds are processed correctly.
- Payment Disputes and Incorrect Charges
If a guest believes that an incorrect amount has been charged or that a payment has been processed more than once, they should contact our hotel with the relevant booking details and payment information.
We will review the concern and, where an error is verified, arrange an appropriate correction or refund.
- Exceptional Circumstances
In exceptional circumstances, including natural disasters, government restrictions, serious disruptions to travel, or other unforeseen events, cancellation and refund requests may be reviewed on a case-by-case basis.
Any refund or alternative arrangement will be subject to the applicable booking terms, the circumstances involved, and applicable law.
- Third-Party Bookings
If a reservation was made through a third-party travel website, online travel agency, or booking platform, the guest may need to submit cancellation or refund requests directly through that platform.
The cancellation and refund conditions displayed by the third-party booking provider may apply to such reservations.
- Policy Updates
We reserve the right to update or modify this Refund & Cancellation Policy when necessary.
Any updated version will be published on this page with a revised “Last Updated” date.
The terms applicable to an existing reservation will be determined by the booking conditions agreed upon at the time of reservation, subject to applicable law.
- Contact Us
If you have any questions about this Refund & Cancellation Policy, or if you need assistance with a cancellation or refund, please contact us using the details below:
Hotel Name: Hotel J K Breeze
Address: Gujjar Nagar Near J&K Bank, Gujjar Nagar Jammu (J&K)
Phone: 9103223399
Email: hoteljkbreeze.site@gmail.com
Website: hoteljkbreeze.site
Our team will be happy to assist you with your booking-related queries.
By making a reservation through our website, you acknowledge that you have read and understood this Refund & Cancellation Policy.
Need help?
Contact us at { hoteljkbreeze.site@gmail.com } for questions related to refunds and returns.